Support

Primepoint provides support to its customers in many ways.  If you are an Authorized Payroll Contact and have questions about your payroll, payroll taxes, or technical questions about one of our systems, contact your service team by clicking here for our Business Support Form, or calling 800-600-5257 and select Option 1, and then you will be asked to select the appropriate option for your service team.  New customers, who are still in transition, should select the Startup Team.

If your service team cannot answer your question directly, they will have the appropriate Primepoint staff member speak with you.

ATTENTION EMPLOYEES: For EmployeeXperience® self-service web portal technical support access the Help Section by CLICKING HERE, complete the Employee Support Form located in the Contact menu, or call 609-832-3130 Monday - Friday 9:00AM - 5:00PM Eastern Time.  

For other types of support, review the Support menu at the top of every page of this website.

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