In 2007, The Arc of Essex County, a large nonprofit that provides advocacy and services for individuals with intellectual and developmental disabilities, was in a payroll transition. The organization was using a well-known payroll provider and was in the process of switching to another big-name company.
A Chance Encounter That Changed Everything
During the time that Arc Essex was finalizing a move to the new payroll provider, the Finance Director and Megan Beebe, Assistant Director of Finance at that time, attended a meeting of Arc Finance Directors from across the state. Jim Jacob was scheduled to discuss the Primepoint payroll system with the group. “It was an impressive presentation and we asked for more information after the session,” Megan shared.
More Than a Payroll Vendor—A True Partner
Primepoint wasted no time. “That was the first thing they did for us,” Megan says. “They heard there was a need, and they stepped up—fast. We explained the complexity of The Arc’s payroll and were immediately invited to their office. A Primepoint group spent the whole day with us, all focused on one thing: making the transition as fast and smooth as possible. We discussed every challenge and figured out how to use Primepoint tools to solve them. They gave honest feedback and offered innovative solutions.”
Betting on Primepoint—And Winning
As a fast-growing agency, Arc Essex was not just interested in switching payroll providers—they wanted to find a true partner who could adapt to the Arc’s unique structure. Ultimately, they made the bold decision to walk away from their investment in the incoming payroll provider and take a chance on Primepoint. “That was a big risk, but we’ve never looked back,” Megan says. “Initially they helped us streamline payroll, but eventually we used Primepoint to combine payroll and HR into one integrated system. Over the years, we’ve worked together to develop solutions that have saved us countless hours while giving us easy access to our data for financial analysis. We now use almost all of the Primepoint suite of products.”
An Evolving Relationship – From “Let’s Try This” to “We’re All In”
Arc Essex and Primepoint continue to collaborate on new ways to improve efficiency and compliance. Arc Essex even has a dedicated, internal committee that meets every two months to discuss needs and brainstorm ideas to share with Primepoint. Whether it’s compliance tracking, custom workflows for onboarding, AI-driven enhancements, or improved EmployeeXperience® tools, Primepoint continues to evolve alongside the Arc. “They don’t just hear us —they really listen,” Megan says. “That’s why they’re successful. If something isn’t working, they fix it. If we need something new, they bring their creative resources to bear. It’s part of their culture.”
Looking Ahead: Still Solving Problems, Still Growing
So, what’s next for Arc Essex and Primepoint? More innovation, of course. The Arc has transformed the way they manage payroll and HR. They’ve gained efficiency, improved compliance, and eliminated administrative headaches—all while knowing that if a challenge arises, they have a dedicated team at Primepoint. When asked what she would say to another company considering Primepoint, Megan’s response was clear: “Absolutely, no hesitation—I would recommend Primepoint! The tools, support, and culture will take your payroll and HR to the next level. They have a doctorate in listening to their customers. We solve problems together.”
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