At Primepoint, providing excellent customer service isn’t just something we do—it’s who we are. When you call or email us, you’re not getting a generic response, you’re connecting with real people who know your name, understand your needs, and genuinely want to help. That personal touch is how we’ve always done business, and it’s not going anywhere.
Of course, we also know that sometimes you just need a quick answer, something you’d rather seek out yourself. That’s why we’ve introduced two new tools designed to give you support on your terms: the Business Access Help Center and Ask Bea, our new AI-powered assistant.
Together, they give you more flexibility and more ways to get the help you need—without ever losing the human support you rely on.
Support When You Need It
We know that questions don’t always pop-up during business hours. Whether you’re working late or getting an early start, it’s helpful to have access to answers right when you need them. That’s exactly what the Business Access Help Center is for.
We’re phasing the rollout of the Help Center to ensure a smooth launch and gather feedback along the way. It’s an easy-to-use online hub with clear, step-by-step guides for our Core payroll tools, and we’re continually expanding it to cover more of our HR solutions. You’ll be able to find what you’re looking for quickly, without having to call or send an email.
Meet Bea: Your 24/7 AI Sidekick
To make the Help Center even more effective, we introduced Ask Bea, a smart, AI-powered chatbot designed to point you in the right direction fast.
Bea’s trained to search the Help Center and guide you to the right info, whether it’s a quick how-to, a step-by-step process, or just help finding the right section. She’s available around the clock and doesn’t take a day off. Think of her as a shortcut, not a replacement.
Still Prefer a Real Person? So Do We.
Bea is great for quick help, but sometimes you just need to talk to someone. We totally get that, and our support team is always just a call or message away. Whether you’re facing something more complicated or just prefer a human touch, we’re here.
These new tools just give you more ways to get the help you need, whether you like figuring things out yourself or want to walk through it together.
Real People + Smart Tools = Better Support
We believe the best service happens when tech and people work together. That’s how we stay responsive, helpful, and aligned with how you work. So, whether you’re someone who likes to DIY, or you’d rather hear a familiar voice on the other end of the line, Primepoint has your back.
The future of customer service isn’t AI or people—it’s both. And at Primepoint, that’s exactly the experience we’re committed to delivering.