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At Primepoint we view the information presented in this Frequently Asked Question section as an important part of customer support and service. However, this FAQ section is new, and we have only just begun to develop the content. So, check back often and you will see that the depth of information will increase on a regular basis.

Categories

Category Number of Questions
BDA - Employee Maintenance 2
BDA - Processing Payroll 0
BDA - Running Reports 1
EHR - Employee Maintenance 0
EHR - Processing Payroll 0
EHR - Running Reports 0
EmployeeXperience 1
Login Issues 2
New Payroll Customer Start-up Process 1
Paid Benefit Time Accruals (Paid Time-Off) 1
Paperless Payroll 1

Top Questions

Question Category
Can my employees have secure online access to their personal payroll information and employee profile? EmployeeXperience
Is the transition process to your service difficult? New Payroll Customer Start-up Process
Can your system track benefit time (paid time-off) for my employees? Paid Benefit Time Accruals (Paid Time-Off)
I am using the correct User ID and Password, why can’t I login? Login Issues
I am our company's web administrator for payroll. How do I change my current password? BDA - Employee Maintenance
I am not logged on, why am I receiving a “User logged in” message? Login Issues
Are there any specific requirements that a customer needs to meet to be able to take advantage of Pr Paperless Payroll